Read The Ultimate Customer Support Executive: Unleash The Power Of Your Customer by Philip Verghis Online
The Ultimate Customer Support Executive: Unleash The Power Of Your Customer Down-to-earth, practical, hands-on resource written for customer support executives (and those who depend on them) who want to take their performance to the next level.
| Title | : | The Ultimate Customer Support Executive: Unleash The Power Of Your Customer |
| Author | : | |
| Rating | : | 4.62 (842 Votes) |
| Id Book | : | 0929306341 |
| Format Type | : | Hardcover |
| Number of Pages | : | 191 Pages |
| Publish Date | : | 2005-08-03 |
| Type File | : | PDF, DOC, RTF, ePub |
Down-to-earth, practical, hands-on resource written for customer support executives (and those who depend on them) who want to take their performance to the next level.
Prior to founding the Verghis Group, Phil was the vice president of infrastructure & support at Akamai Technologies and a member of the senior executive 'operations group' that turned the company around in 2003. His leadership of an interdisciplinary team saved the company $33 million on an annualized basis in network Cost of Goods Sold, while network traffic tripled to tens of billions of hits per day. Akamai grew from $4M in annual revenue in 1999 to $161M in 2003.
After starting Akamai's global Customer Care and Service Delivery teams, which handled mission critical lifecycle support for corporate customers around the world, Phil ended up with a broad set of senior management responsibilities. These included running the world's largest distributed IP network 25,000 assets on 15,000 servers in 60 countries. At various points he also was responsible for Account Management, Network Infrastructure, Operations, Production Services (video), Professional Services, Systems Administratio
After that, you can apply practically all the theory found in this book and expand your knowledge further through experience.. In a society that elevates sports and violence for boys, and beauty and cattiness for girls, this series stands out for encouraging gender neutral intellectualism and academic achievement. I think this is THE BOOK for atomic physics as of right now.. "There was no disguising it. You can read this book in a weekend and start applying Phil's recommendations the following week. Since these cars are locked far away, this book is the only way to experience these works of art.
I only have one minor complaint. In fact, the eloquence of each of these fantasy writers is the most startling similarity they have between one another. Matsumura's obvious admiration
of Kaneko and his unapologetic support of the Japanese side may limit the
value of the book to scholars. I'm just beginning to get into Amateur Radio (ie: Ham radio) to move my career more tow
I only have one minor complaint. In fact, the eloquence of each of these fantasy writers is the most startling similarity they have between one another. Matsumura's obvious admiration
of Kaneko and his unapologetic support of the Japanese side may limit the
value of the book to scholars. I'm just beginning to get into Amateur Radio (ie: Ham radio) to move my career more tow
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