Read Check-In Check-Out: Managing Hotel Operations (8th Edition) by Gary K. Vallen Online Check-In Check-Out: Managing Hotel Operations (8th Edition) . Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Organized to reflect how a guest moves through the hotel (reserv
| Title | : | Check-In Check-Out: Managing Hotel Operations (8th Edition) |
| Author | : | Gary K. Vallen |
| Rating | : | 4.95 (365 Votes) |
| Id Book | : | 0132059673 |
| Format Type | : | Hardcover |
| Number of Pages | : | 624 Pages |
| Publish Date | : | 2008-04-04 |
| Type File | : | PDF, DOC, RTF, ePub |
Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
Dr. Gary K. Vallen is a full professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resume included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.
Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management and has published over three dozen refereed articles and conference proceedings. He is
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